Yousef Mehrdad Bibalan¹, Behrouz Far¹, Mohammad Moshirpour², and Bahareh Ghiyasian³, ¹University of Calgary, Canada, ²University of California, USA, ³Google, USA

Work-in-Progress (WiP) prediction is critical for predictive process monitoring, enabling accurate anticipation of workload fluctuations and optimized operational planning. This paper proposes a retrieval-augmented, multi-agent framework that combines retrievalaugmented generation (RAG) and collaborative multi-agent reasoning for WiP prediction. The narrative generation component transforms structured event logs into semantically rich natural language stories, which are embedded into a semantic vector-based process memory to facilitate dynamic retrieval of historical context during inference. The framework includes predictor agents that independently leverage retrieved historical contexts and a decision-making assistant agent that extracts high-level descriptive signals from recent events. A fusion agent then synthesizes predictions using ReAct-style reasoning over agent outputs and retrieved narratives. We evaluate our framework on two real-world benchmark datasets. Results show that the proposed retrieval-augmented multi-agent approach achieves competitive prediction accuracy, obtaining a Mean Absolute Percentage Error (MAPE) of 1.50% on one dataset, and surpassing Temporal Convolutional Networks (TCN), Long Short-Term Memory (LSTM), and persistence baselines. The results highlight improved robustness, demonstrating the effectiveness of integrating retrieval mechanisms and multi-agent reasoning in WiP prediction.

Predictive Process Monitoring, Work-in-Progress, Retrieval-Augmented Generation, Large Language Models, Multi-Agent Framework